Users prompted to provide additional security info when accessing Microsoft 365

 Hello All

Hope everyone is doing good, Today have came across the below issue , like few  of the users prompted to provide additional security info when accessing Microsoft 365 portal.

I have checked the sign in  logs in Entra and found below 

User authentication was blocked because they need to provide password reset information. Their next interactive sign in will ask them for this, which the app should trigger next.

Googled this error  and found something useful from the below link

https://support.rm.com/technicalarticle.asp?cref=tec6276129

Cause : 

These additional screens appear to end users when the self-service password reset functionality has been enabled within Azure Active Directory in your Microsoft 365 tenancy. This is a tenancy level setting and will apply to all domains in your tenancy, both federated domains and unfederated domains. Some time back i have enabled SSPR and expired as its  due to License issue  Resolution Disable the SSPR :  So i disabled the SSPR from the backend and the issue got resolved 1. To disable the self-service password reset functionality for the entire tenancy To disable the password reset functionality, which is redundant if you have Microsoft 365 federated to RM Unify, please perform the following: Log on to Microsoft 365 as a global administrator and navigate to the 'Microsoft 365 admin center'. From the left-hand side, under Settings, select Org settings. In the right-hand side pane, under 'Security & privacy', click the 'Self-service password reset' link In the 'Azure Active Directory admin center' window, on the left-hand side, select Users, 'Password reset'. Change the 'Self service password reset enabled' option to None. Click Save I hope this would be helpful for someone and happy learning