Hello All
Hope you all doing good and in this topic we will go through the steps to enable the operator connect for Microsoft Teams voice functionality
Operator Connect is the addition to Microsoft’s list of solutions for calling functionality. This operator-managed service brings PSTN calling to Teams but in a different format to direct Routing. Businesses can still get an existing PSTN carrier into the mix, provided they’re included in Microsoft’s approved list of Operators.
Operator Connect makes it even easier to control aspects of Teams calling as a managed service. You can manage your services through the Microsoft Teams ecosystem, and you pay for what you use in terms of calling services, rather than per user.
You can activate your Operator Connect environment rapidly through the “Operator” tab in Teams. Internal IT teams can quickly assign numbers to users without going through an external provider. Operator Connect may be perfect for you if you want to manage your entire communications stack within the admin centre of Team.
Let us quickly go though the below steps to enable the voice functionality in MS Teams through operator connect
Login to Teams admin center
Go to Voice and Click operator Connect
Select the appropriate country belongs to you.
select the fusion connect. In this topic, i chose fusion connect and fill your all the mandatory details
Agree the licenses
It will redirect to the fusion connect official web page
Click on Free Trail
Fill all the details
Agree the terms and conditions and then click Register
Create your own password
Complete the registration
Upon completion, you will get the confirmation email to your register email address to activate the free trial version
Once the link gets activated . it will ask to login with your register email address and password and it must requires 2 way authentication to be setup.
Once you logged in , you will get the fusion connect dashboard page
Click Add Service and choose Operator Connect
Admin consent is required in the below page to sync the object from m365 tenant to Fusion connect dashboard using the service account
Click on the three Dots and give the permission
Select the account and give permissions
Accept it and give the consent
Once the permission has been granted, The sync status is healthy and Sync is enable
Sync is pending
Depends on the objects , Sync will take time
Now , let us see how to get and assign the numbers from fusion connect dashboard
In the left pane menu, Go to telephony and click on numbers
Click on the Request new block
It will display the list of number's like below and click on Actions to add the block to use those numbers to end users
Now go to the left pane menu -- Accounts -- Users
Select the users ,on which you want to assign the number and click in Actions
Select the number which you want and save it
Once the numbers are assigned to users . End users can see the dial pad in their MS Teams client
from there , they can make out a call and receive the call from externals
I hope you had enjoyed the reading of above steps would be useful for easy implementations of Microsoft Teams operator connect . Thank you and Happy learning 🙂
Comments
Post a Comment